Terms and Conditions of Use
These Terms and Conditions (“Terms”) govern your use of the Alcodex Technologies Pvt Ltd (Alcodex) website, products, and services. By accessing or using any part of our website or services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Acceptance of Terms
1.1. By accessing or using Alcodex, you agree to be legally bound by these Terms.
1.2. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Privacy Policy
2.1. Your use of Alcodex is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand how we collect, use, and share your personal information.
3. User Accounts
3.1. To access certain features of Alcodex, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information.
3.2. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.3. You are responsible for all activities that occur under your account.
4. User Conduct
4.1. You agree not to: a. Use Alcodex for any illegal or unauthorized purpose. b. Violate any laws in your jurisdiction. c. Post or transmit any content that is harmful, offensive, or violates the rights of others.
5. Intellectual Property
5.1. All content and materials on Alcodex are protected by intellectual property rights. You may not use, modify, reproduce, distribute, or create derivative works without our written permission.
6. Disclaimer of Warranties
6.1. Alcodex is provided “as is” without warranties of any kind, either express or implied. We make no warranties about the accuracy, reliability, or availability of our services.
7. Limitation of Liability
7.1. To the maximum extent permitted by law, Alcodex and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits or revenue.
8. Indemnification
8.1. You agree to indemnify and hold Alcodex, its affiliates, and their respective officers, directors, and employees, harmless from any claims, damages, losses, liabilities, and expenses arising out of your use of our services.
9. Termination
9.1. We reserve the right to terminate or suspend your account at our sole discretion, with or without cause.
10. Governing Law
10.1. These Terms are governed by and construed in accordance with the laws of India.
11. Changes to Terms
11.1. We may modify or revise these Terms at any time. Your continued use of Alcodex after such changes constitute your acceptance of the new Terms.
12. Contact Information
If you have any questions or concerns about these Terms, please contact us at: support@alcodex.com
Privacy Policy
Alcodex (referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you access our website, products, and services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
1.1. Personal Information: We may collect personal information that you provide to us, including but not limited to your name, email address, phone number, and other contact details when you use our services or interact with our website.
1.2. Log Data: When you use our website, we may automatically collect certain information, including your IP address, browser type, operating system, and other technical data. We use this information for analytics and to improve our services.
1.3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
2.1. To Provide and Maintain Services: We use your information to provide and maintain our services, including processing your requests and communicating with you.
2.2. To Improve Services: We use information to analyze usage patterns and improve the functionality, quality, and user experience of our website and services.
2.3. To Communicate: We may use your contact information to send you updates, newsletters, or other information related to our services. You can opt out of these communications.
3. Information Sharing and Disclosure
3.1. Service Providers: We may share your information with third-party service providers that help us operate, improve, and maintain our services.
3.2. Legal Compliance: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal obligations or to protect and defend our rights or property.
3.3. Business Transfers: In the event of a merger, acquisition, or transfer of assets, your information may be transferred to the acquiring entity.
4. Your Choices
4.1. Access and Update: You can access, correct, or update your personal information by contacting us.
4.2. Opt-Out: You can opt out of marketing communications from us by following the instructions provided in our communications or by contacting us.
4.3. Do Not Track: Your web browser may offer a “Do Not Track” feature. Our website does not respond to “Do Not Track” signals.
5. Security
5.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission or storage is 100% secure.
6. Links to Other Websites
6.1. Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for their content or privacy practices.
7. Children’s Privacy
7.1. Our services are not intended for individuals under the age of 13. We do not knowingly collect information from children under 13.
8. Changes to this Privacy Policy
8.1. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.
Refund and Cancellation Policy
Alcodex (referred to as “we,” “us,” or “our”) offers a range of services, including software and product services. This Refund and Cancellation Policy outlines our guidelines regarding refunds and cancellations for the services we provide.
1. Software Services
1.1. Refunds: If you have purchased our software services and are not satisfied with the results or experience any issues, please contact our customer support within 5 days of the purchase. We will review your request on a case-by-case basis. Refunds may be provided at our discretion, taking into consideration the nature of the issue and the time since the purchase.
1.2. Cancellation: You can cancel your software service subscription at any time. Cancellation will be effective at the end of the current billing period. You will not be charged for any future billing cycles after the effective date of cancellation.
2. Product Services
2.1. Refunds: If you have purchased a physical product from us, you may be eligible for a refund under the following conditions:
Damaged Product: If the product is damaged upon arrival, please contact our customer support within [X days] of receiving the product. We will provide instructions for returning the damaged product and issue a refund or send a replacement upon receipt of the returned product.
Product Defect: If the product has manufacturing defects, please contact our customer support within [X days] of receiving the product. We will arrange for a return and issue a refund or send a replacement upon verification of the defect.
Change of Mind: If you change your mind about the product and wish to return it, you may do so within 7 days of receiving the product. You will be responsible for return shipping costs, and a refund will be issued upon receipt of the returned product in its original condition.
2.2. Cancellation: If you wish to cancel an order for a physical product, please contact our customer support as soon as possible. Cancellation is only possible before the product is shipped. Once the product has been shipped, the cancellation request will be treated as a return, and return guidelines (as mentioned above) will apply.
3. Contact Us
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:
support@alcodex.com